Telecommunication
Java
Liferay
Customer portal platform
“Through the collaboration, we gain new impulses and benefit from their technical expertise.”
Dominik Seitz,
Product Manager at R-KOM Regensburger
Telekommunikationsgesellschaft mbH
Case Study
Customer portal platform
“Through the collaboration, we gain new impulses and benefit from their technical expertise.”
Dominik Seitz,
Product Manager at R-KOM Regensburger
Telekommunikationsgesellschaft mbH
01
Challenge
R,KOM required a modern customer portal to support digital self-service,account management and communication with customers. The solution neededto integrate into an existing enterprise environment while ensuring stability,security and scalability.
02
Our work
- Developed the new customer portal based on Java and Liferay
- Integrated the platform into the existing system landscape
- Implemented core self-service functionalities and structured user workflows
- Ensured enterprise-grade stability and performance
03
Impact
- Enabled digital customer self-service for a regional telecommunications
provider - Improved user experience and operational efficiency
- Established a scalable portal architecture for future feature expansion
- Strengthened R,KOM’s digital service capabilities
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