Case Study

Customer portal platform

“Through the collaboration, we gain new impulses and benefit from their technical expertise.”

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Dominik Seitz,

Product Manager at R-KOM Regensburger
Telekommunikationsgesellschaft mbH

01

Challenge

R,KOM required a modern customer portal to support digital self-service,account management and communication with customers. The solution neededto integrate into an existing enterprise environment while ensuring stability,security and scalability.

02

Our work

  • Developed the new customer portal based on Java and Liferay
  • Integrated the platform into the existing system landscape
  • Implemented core self-service functionalities and structured user workflows
  • Ensured enterprise-grade stability and performance
03

Impact

  • Enabled digital customer self-service for a regional telecommunications
    provider
  • Improved user experience and operational efficiency
  • Established a scalable portal architecture for future feature expansion
  • Strengthened R,KOM’s digital service capabilities

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